All orders are processed in the order that they are received. Current order processing time is 1-2 business days. Please remember that candles, embeds and molds are hand made by us and may take up to 7 business days to process so they are perfected for you. After your order is shipped, arrival time will vary. UPS shipping time varies between 1-5 business days depending on destination. USPS Priority Mail normally takes 2-3 days to arrive.
Occasionally we may have errors in the pricing of certain products. If an order is placed for a product with an error in the price, we reserve the right to cancel the order, or adjust the pricing as we see fit. We will notify the customer of this error and order cancellation and/or price adjustment ASAP.
Back Order Information:
If an order is placed for a product that is out of stock, we will ship the rest of your order and when the back order items
become available we will ship them to you at no cost to you.
You are guaranteed that your name, address and email are protected. We do not share this information with other companies and information is kept strictly confidential. When you place an order with us, you are automatically added to our newsletter for updates and coupon discount notices, which you can unsubscribe from at any time if you wish. Otherwise your email is only used by us for order confirmation and contact purposes.
All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We sell sample sizes of products so you can test the products to see if they are suitable for your use. We assume no liability for damage and/or injury resulting from the use of products supplied by our company. Under no circumstance will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test products, we cannot make any guarantee that these products will agree with everyone. Should you not have the same opinion of a scent throw please keep in mind that we cannot test in each and every wax. Instructions or tips we offer are from our own personal experiences or from our testers. All of our products are used in our own candle line and have only been tested with our own products. We cannot guarantee that these will work in your circumstances. As per our terms and conditions, once a package has been received we can no longer vouch for the contents. Therefore, we do not accept product returns. All prices and policies are subject to change without notice.
All of our products are Made in the USA.
All packages we ship to our customers are insured. A tracking number for your package will be emailed to you upon shipment of your order. Please check your email for the tracking number. When you receive your order, please check the package for damage such as melting or breakage. If there is damage notify us immediately. We will have it picked up, then ship out a new order. We do not refund money due to damage caused during shipping, you will receive a replacement order. UPS shipping time varies from 1-5 business days. USPS Priority Mail is normally 2-3 business days. If you wish to have Express shipping please call for shipping rates. For all orders shipped Next day air, 2nd day air and 3 day select, there will be a $5.00 rush fee. When requesting 2 to 4 day shipping or overnight, we do not guarantee it's timely arrival as we have no control over the shipping company's and their policy. If there is a problem with the shipping of your order after it's left our possession, you will have to take that up with the shipping company. If you pay for Next Day Air, 2nd Day Air or 3 Day Select and the package doesn't arrive on time, you will need to make a claim with UPS to have your shipping costs refunded.
Any of our fragrances with a flashpoint under 200 degrees need to be shipped ground, as they cannot be shipped by air.
If for some reason you need your shipping address changed After your order has been shipped, your credit card will be charged a $5.00 address change fee that we incur from UPS.
If paying with an eCheck through PayPal, your order will not be shipped until the eCheck has cleared, which can sometimes take 4-5 business days. If you want your order to be shipped ASAP, please remit funds via credit card, instant transfer, or from your PayPal balance.